PRIVACY POLICY​
LAST UPDATED 18/3/25
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At ZK Design, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, purchase our services, or interact with us in any other way. By using our website, you agree to the terms of this policy. Please read it carefully.
If you have any questions about this policy, or how we handle your personal data, please contact us at hi@zkdesign.co.uk.
Information We Collect
We collect various types of information when you interact with our website or services. This includes both personal data (information that can identify you) and non-personal data.
Personal Data
Personal data includes information that directly identifies you, such as:
- Name
- Email address
- Shipping address
- Telephone number
- Demographic information (age, gender, etc.)
You provide this data voluntarily when you engage with our services, such as signing up for an account, contacting us, or participating in consultations. It is entirely your choice to provide this data, but refusing may limit your access to certain services or features on our website.
Derivative Data
This includes data automatically collected when you visit our website, such as your IP address, browser type, device details, and the pages you view. We may use third-party services (e.g., analytics tools) to gather this information to improve our site and services.
Financial Data
When you make a purchase, we may collect financial information such as credit card details or bank account information to process transactions. We do not store sensitive payment data on our own systems; we use third-party payment processors who comply with UK data protection laws.
Social Media and Mobile Device Data
If you use our services through social media platforms or mobile devices, we may collect data from your social media profiles (e.g., Facebook, Instagram, Twitter) or mobile devices (e.g., device type, location).
How We Use Your Information
We use the personal data we collect for the following purposes:
- To create and manage your account
- To process payments for goods or services you purchase
- To communicate with you regarding orders, updates, and new offerings
- To send you newsletters or marketing communications (where you’ve consented)
- To analyze website performance and improve our offerings
- To administer contests, giveaways, or promotions
- To protect against fraud and ensure security on our website
- To comply with legal obligations
- To resolve disputes and troubleshoot issues
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Legal Grounds for Processing Your Data
We process your personal data based on several legal grounds under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018:
Consent: Where you have given us consent to process your data (e.g., subscribing to newsletters).
Contractual Necessity: Where the processing is necessary to fulfill our contractual obligations (e.g., processing a purchase).
Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving our services or communicating with you).
Legal Obligation: Where we are required by law to process your data (e.g., complying with tax or legal obligations).
Sharing Your Information
We may share your personal data with third parties in the following situations:
Third-Party Service Providers: We work with trusted service providers to help us manage our business (e.g., payment processors, email services). These providers are only allowed to use your data for specific purposes and must comply with UK data protection laws.
Legal Requirements: We may disclose your data if required to do so by law, such as in response to a court order or legal process.
Business Transfers: If ZK Design undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of the business assets.
Protecting Rights: We may disclose your information to protect our company, your rights, or the safety of others, or in case of fraud prevention.
Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies are small text files placed on your device that help us analyze site usage, remember your preferences, and provide targeted advertising.
Types of Cookies We Use:
Essential Cookies: These are necessary for the operation of our website (e.g., to enable login).
Functional Cookies: These help us remember your preferences, like language settings or previously viewed pages.
Analytics Cookies: These help us track website traffic and performance (e.g., through Google Analytics).
Advertising Cookies: These are used for targeted advertising based on your interests.
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect how you can interact with our website.
Website Analytics
We may use third-party analytics services, such as Google Analytics or Shopify Analytics, to analyze user activity on our site. These services may use cookies and other tracking technologies to collect non-personal data. We do not share personal data with these providers unless explicitly stated.
Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations. If you request that we delete your data, we will comply unless retention is required by law or necessary for our legitimate interests.
Security of Your Information
We take appropriate security measures to protect your personal data. However, please note that no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data but will notify you of any breaches that may pose a serious risk to your privacy.
Your Rights
Under UK law, you have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete information.
Erasure: You can request that we delete your personal data, subject to certain exceptions.
Restriction of Processing: You can request that we restrict the processing of your data under specific circumstances.
Data Portability: You can request a copy of your data in a machine-readable format.
Objection: You can object to the processing of your data for marketing or legitimate interests.
Withdraw Consent: You can withdraw your consent at any time, where processing is based on your consent.
If you wish to exercise any of these rights, please contact us at hi@zkdesign.co.uk
You also have the right to file a complaint with the Information Commissioner’s Office (ICO) if you believe we have violated your data protection rights.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have unintentionally collected personal data from a child under 16, please contact us, and we will take steps to delete such data.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: hi@zkdesign.co.uk
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. We may update this policy from time to time, and you are encouraged to review it periodically to stay informed about how we are protecting your personal data.
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This Privacy Policy has been designed to be compliant with UK data protection laws and the GDPR. Please let me know if you need further customisation or clarification.
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